Hey, I don't doubt this guy's story at all. I'm a pretty level-headed traveller. I understand delays are part of flying, weather happens, and planes sometimes need to be fixed, but what I dont understand is how US Airways cancelled my flight last Friday about 4 hrs before it departed and when I called them to have them put me on another flight (which I naively thought was standard industry practice), they said they would not do it because the original flight is still happening, albeit at 12:30 pm the following day.

It took 35 minutes of arguing and I was put on hold several times until the magical supervisor, who I never talked to, approved my being put on a different airline for the second leg of my journey.

Cancelling a flight happens. But you MUST give it all your effort to fix things for your customers when you so blatantly screw them over. That was inexcusable as was kicking this guy off his flight when he could still make his connection. (Like the connecting flight was going to leave on time anyways....come on!)