Originally Posted by
wldtrvlr
So basically you are saying that NWA is 10 minutes to 25 minutes slower than DL,AA and US. If from 10 to 25 minutes is that much of an issue at the end of your trip than maybe you should book someone else.
Of course you may want to remember that you were upgraded, therefore, you were in the front of the plane. If you were on an airline that you were not in the first few rows than it could have easily taken you 10 to 20 more minutes to even get off the plane. So I guess it really boils down to what is more important in your travels. A comfortable flight with food and good in flight service or waiting a few minutes at the baggage claim? That is a personal decision. I'm sure DEN is a satelite site for NWA. Which probably means the staff is multi-tasking and they could even be contracted from a service company or another airline. I've never really bothered to time luggage arrival and just add it into the price of commercial air travel.
Quite the NW apologist in the above post. I have my reasons for staying with NW as my secondary airline. Mostly due to WP, not the onboard or on-ground experience - thus my pleasant surprise at the onboard and on-ground experience finally getting better. In the 90K or so flown this year across *A and ST, it's only NW that has been this bad with consistently slow baggage delivery. And that's the same story I saw in 2005 as an NW Gold during the year I did make NW my primary airline. There's a problem here, even if the apologists don't want to admit it.
An airport being a satellite site doesn't excuse their inability to deliver competitive levels of service. Everywhere is a satellite to somewhere. Are you saying we should only expect quality service at hubs?
Perhaps your time at the end of a multi-day multi-location business trip just isn't a concern to you. It is to me. It certainly was to a large portion of the grumbling people milling around carousel 19 last night. NW does have consistently poor baggage delivery times compared with the other airlines of similar quality and network size operating out of the same concourse. Not being an NW apologist I figured that a) people should know that NW is failing compared to its competition here on this particular measure of service, and b) because NW has been improving in some other areas, I was wondering if someone might have insight on why they aren't doing as good a job as their competition and if anything might be in the works to fix this problem.
If you don't find waiting around at a baggage claim at 9 or 10pm for 45 minutes a problem, then good for you. When that means to me is that I'm waiting as late as the 10:15 pm shuttle back to the park-n-fly to my car for the 90 mile drive home into the mountains for an 8:30 arrival. Yes, I find that an issue at the end of the trip. That can cascade into getting home after midnight as opposed to getting home at 10:30 when my bags come out at 8:45 and I hop out door 506 to the shuttle.
80% of the time I don't check bags but sometimes it's necessary. I don't think we should give NW a pass in this area just because they upgrade elites into the 2nd-worst domestic F of the legacy carriers.
Perhaps NWScoop or some other "connected" could look into why this is consistently so bad here?