Originally Posted by
Smirnoff
Guys, there is a lot of rubbish being written here.
And for those that haven't made the GGL, stay tuned for a huge improvement in service, in the form of the Gold Desk.
A new team 20-30 dedicated staff who are going to be there for all the GCH. The GGL members will stay with the GGL and any non GGL members will be now dealing with the Gold Desk. Exciting stuff, huh?
I believe you may start to notice a massive improvement in service and a greatly reduced call waiting time, once this is up and running. Some of the things the GGL pull off won’t be an option for the GD agents. I don’t think they will have email contact either it will be strictly phone number contact only. It should be up and running in a month or so.
Happy now everyone?
Well...the email facility would be nice for the gold desk. Sometimes it's much more convenient to fire off an email than make a phone call especially when travelling with time differences.
Other than that, it does sound like a ^ improvement !