Originally Posted by
deubster
I suppose you could make the case that the old gent should never have been traveling. However, the airline had instructions and seems to have dropped the ball on at least 3 or 4 occasions during his ordeal - and with disastrous consequences. I don't think BA should get off scott free on this one.
I agree that BA needs to take some responsibility here. They accepted a passenger that they new needed help. If they were not comfortable with that, they should have denied him at the origin.