Originally Posted by
cblaisd
But if I were UA staff, I would certainly want to know when dealing with a pax
Agreed. There's a difference between using this information for background, and using it to make assumptions/judgments about the passenger and treating them poorly because they were "mean to my brother/sister." IME, UA staff prefers the latter.
-- whether this fits the op or not is not my call -- who is a problem, demands inappropriate things, and asks for inappropriate information.
That indeed is wrong.
Yep.