Originally Posted by
DimSum
I don't think it's clear that UA wants to (or should from a business perspective) try to compete with the world class airline's F and C cabins.
Sorta. In that video about the new C & F, Graham Atkinson, an SVP of United, was admitting that they are "middle of the pack" at best right now. He was hoping that this would bring them to the front. The hard product certainly has the potential to do that, but I think it's the soft product that's lacking right now, and which wont change with the new product unless there are some serious changes in the atmosphere at United.