[QUOTE=Liz;8193994]HATE the shuttle. Glassware is usually loaded for all flights, bev or meal, but not always. Also if you have many segments for the galley you can run out of the real glasses.
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Great news! Glad to see my friend's experience was an exception rather than the rule. And this was her first time in United First - she was very impressed with the service even with the drink arriving in plastic!