Originally Posted by alliedflyer

Just thought I would share an experience that was amazing to me and then ask a simple question:

I flew from Bangkok to Chendu, China and Thai Air sent my luggage to Hong Kong! I fill out a claim form and they tell me to keep receipts of toiletries, etc. that I purchase and that I would get compensation at any airport (Thai Customer Service). They quoted in Yuan but whatever.

I did get my bag the next day however when I returned to BKK several days later, I exited immigration and strolled into the customer service (baggage) office expecting a battle since I had no receipts. The representative takes my claim form and starts banging away on the keyboard. She takes my passport, makes three copies, and has me sign some documents. I needed to sign my signature EXACTLY as it appears on the passport.

Soon after I'm handed an envelope with 3000 baht (almost $100 US)!!!

I found this to be the most hassle-free customer experience ever. Would I get this level of service from a US carrier?

Thanks in advance