I have a lot of contact with the public at my job and I have some sympathy with the TSA people. I know they run into some real lulus in these security lines.



HOWEVER, the TSA needs to be consistent across the board. It shouldn't be that what is acceptable at one airport is contraband of the worst kind at another. This makes no sense. Also, TSA agents need to be trained to show courteous behavior and to avoid pulling out the "I'll have you arrested!" card every time a passenger becomes frustrated. Like it or not, TSA employees, YOU set the tone! You're the figures in authority and everyone else in line is going to cue off how YOU handle your jobs! If you are professional and courteous at all times, and INSIST your co-workers be courteous as well, then you'd find your days would go along much smoother.



I'm perfectly willing to go along with the guidelines. However, if the TSA agents would make a point of trying courtesty first, rather than veiled threats, it makes for a nicer trip.



The truth is, TSA agents, you people are called upon to be the adults in this situation. Adults--not little tin gods or jerks because you have a uniform and a badge. You're the adults. Your job is to help people clear security safely and board their planes on time, safely. You receive a salary from the federal government. That makes you public servants and means you really work for the taxpayers. You need to keep that concept in mind. And serving people sometimes means you have to accommodate regulations to assist these people in getting through security.



Adults keep their heads in tense situations and do not scream or threaten people. Adults help diffuse tense situations by speaking calmly and helping people understand what's going on.



I thank all the TSA agents who have been respectful and courteous to me when I've flown. As for the rest: grow up.