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Thread: Cathay Pacific / CX booking code confusion on aa.com
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Old Aug 6, 2007 | 6:47 am
  #8  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
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It would seem acknowledging and fixing are difficult things for AA to do...

But this might be a good example of a time to call Web Services - they tend to be most helpful with these issues, and it is their bailiwick that is dealing these cards. Anyone have success with this way of dealing with the fare class bug?

US or Canada: 1-800-222-2377 6:00 a.m. - 2:00 a.m. CT daily

United Kingdom: 08-45-601-0619 8:30 a.m. - 5:00 p.m. GMT Mon. - Fri.
Closed Sat. - Sun.

All Other Locations: 1-918-832-1384 6:00 a.m. - 2:00 a.m. CT daily

Originally Posted by pixpixpix
Aha! You'd think they'd acknowledge it and fix it.

Shouldn't it then be able to be changed after the fact by a res agent without a change fee
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