Originally Posted by
adrianjc32
Personally I don't think that BA get involved enough with the training of the Eurest staff who work in the lounges. They can make or break your perception of the offerings.
You are right. The staff are generally poor and leave a very poor impression, as I ranted here earlier in the year.
The little pointy tea bags are in the T1 F lounge too (and see very popular as take home presents judging from my last few visits).