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Old Sep 9, 1999 | 7:32 pm
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Baze
FlyerTalk Evangelist
20 Countries Visited2M25 Years on Site
 
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,977
Surprise from UAL in todays mail
About a month ago I wrote a letter to United expressing my dissatisfaction on one of my BOS to SFO flights. Well today I received in the mail a personal apology letter and eight 500 mile upgrade coupons (just like the complimentary ones). Thank you United

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