<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by doc:
My Creepy American Airlines Flight
...At some point, the airlines had better figure out that in order to get people flying again they're going to need to truly make the skies safer, and just as importantly, make the public BELIEVE the skies are safer. The first is about reality, and the second, perception. For all I know, this might have been the safest flight of my life (though judging by press reports today, that an American-Airlines controlled terminal at New York's Kennedy airport had to be evacuated yesterday because of poor security, I'm beginning to wonder). But because of poor appearances in the airport and on the plane, it felt like one of the worst.
None of this was a real confidence booster for a guy who really didn't want to fly, but felt he should do the right thing. If only our flight attendant had felt the same.
http://usnews.about.com/library/weekly/aa110201a.htm</font>
If we try to deal with perception, we are in real trouble. What you are saying here is that because JFK shutdown, you feel unsafe. Or said another way, if they did NOT shut down, you would have never heard of this problem and therefore would FEEL better. Neither the airlines of the feds can deal with this type of concern and should not spend billions trying. Humans will ALWAYS make some mistakes. Accept it.