My Creepy American Airlines Flight

...At some point, the airlines had better figure out that in order to get people flying again they're going to need to truly make the skies safer, and just as importantly, make the public BELIEVE the skies are safer. The first is about reality, and the second, perception. For all I know, this might have been the safest flight of my life (though judging by press reports today, that an American-Airlines controlled terminal at New York's Kennedy airport had to be evacuated yesterday because of poor security, I'm beginning to wonder). But because of poor appearances in the airport and on the plane, it felt like one of the worst.

None of this was a real confidence booster for a guy who really didn't want to fly, but felt he should do the right thing. If only our flight attendant had felt the same.

http://usnews.about.com/library/weekly/aa110201a.htm