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Thread: SQ to outsource telephone reservations to India
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Old Aug 2, 2007 | 12:15 am
  #9  
Savage25
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UA has done a pathetic job of outsourcing their call centers to India. BD on the other hand has done a excellent job as far as I'm concerned with their outsourced call center in India - I'm made three extremely smooth (apart from the scripted "Do you need a Hertz rental car at your destination?" at the end of each call) cash+miles redemptions already.

Outsourcing can work if its done right. I hope SQ does it right.
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