Originally Posted by cepheid

Do the T&Cs say the cert is transferable, or not? If transferable, then you should have no problem using it for someone else, although you may need to go to the airport to endorse the voucher (in practice, many people say ticket-by-mail works just fine even for large-value vouchers).

You should not be charged the phone or in-person booking fee when using a PMO/DOLLARUA voucher. If the agent insists on charging you the fee, ask them to read the profile of the voucher, which should state that the fee is waived. See this thread for more info.