Originally Posted by
BumpedAgain
As a NWA PE, I've had occasional issues over the years with my travel and sometimes my family travel as well and I've always found NWA to be responsive and get it resolved. I looked at my freinds notes and was really surpirsed about the runaround he has had.
Does anyone know of a NWA ombudsman, or someone who can help him get an answer and hopefully fair resolution to this situation?
Awful awful story. But the refund issue should have been raised AT the instant or at latest, after the flight landed. NW U/Ged her in the air and then issued a formal apology. Plenty of times to raise the question of a refund. As someone has mentioned, I think NW has fairly handled this situation.