Originally Posted by
SportsTech
Most GA's do a good or better job IME, but there are a few really bad apples that give the rest a bad name. I've always wondered why UA management tolerated the bad actors, they're easy to spot (SFO, anyone?) and are largely responsible for UA's low CS ratings.
LAX 15 minutes before departure: I asked if I could be added to the standby list.... the response was....
'NO, I am busy, and my name is Mrs XYZ if you are thinking of writing a letter!'
