I've just returned from a HKG-CNS-HKG flight in Y class using on a 330 set up as a 'regional' aircraft. I was quite shocked at how different the level of service was on this 7 hour flight from say, a similar flight of 9 hours to SYD.

Both ways, the FA's were a bit off task. Water was rarely served, wine and drinks were served 20 minutes after the food was served, main meals were handed out despite a menu being in operation, in fact, Y class felt like being on a bus.

This is not a quick run to MNL or TPE, though I did expect better from CX. I really hope that the move to a two class plane on routes such as SYD are not the beginning of the end for CX's decent service. If so, It will be time to choose another carrier unfortunately.