I only mentioned that your incident was definitely an exception....
As I am casually checking my credit card statement today, I find a 80 euros charge separate from my last rental and 4 days later. No warning, no authorization, no reason given, and the only feasible one is to repair a minor damage which I noticed and reported in writing as I was taking the car. I am of course disputing the charge, the beauty being that nobody at Sixt can give me the slightest explanation about the reason for the charge.
And you call this almost flawless service ?
Add to this the permanent short filling of the tank, just enough to reach the F gauge and resulting in a 10 liter (3 Gal.) topping when I rent a car for the weekend and drive only 20 miles... you get the picture. To make it short I call it highway robbery on a regular basis.