Originally Posted by
mclain
I agree, this situation IS ridiculous !! Ridiculous to try to charge a customer for gas when the tank has just been filled; ridiculous to charge the customer a bogus "cleaning fee" when the car was returned clean, ( and to do it several weeks after the rental has ended, not at the time of return-)
And then to not reply to an inquiry as to what the cleaning charge was for---
also ridiculous!!
Whether we rent from Sixt again will be determined by how they handle this situation from here on in. It is too bad that this experience has tainted our feeling about doing business with them, because up until this fiasco we were very happy with both the car and the service.
Hi mclain,
I'm a very regular renter with Sixt in Germany as well - I can fully understand what happenend to you as I experience this with at least 20% of my rentals:
I do get letters for damages I even found in the "Schadenskarte" on the back of the green insurance sheet.
I do get charged for fuel even if I filled the car five minutes and 100m away from drop-down.
I do sometimes get charged for extra cleaning, although their standard amount for that is 40 Euros.
They regularily "forget" our 40% discount when billing.
This even happens at stations where they know me and where I have around 30 rentals p.a..
With this cleaning issue: everytime they do this extra cleaning it is their procedure to make photos in order to have proof if the customers reports to customer service - if they cannot show you the photos customer service in Rostock (
[email protected] ) will remove this amount from your bill.
I recommend that everytime when you did not feel comfortable with your rental at Sixt to report to customer service - their quality management does work as I sometimes get a call back from the station where I experienced the difficulty and get told that they would prefer to be approached right away instead of complaining to customer service
My 2 cents,
Felix