Hi castle, we are aware of the issue and we are indeed looking to see what happened (all instances appear to be isolated within a limited timeframe). We're are working to redeposit these miles back into all impacted accounts, which should be done in the next week. For those who've called in or emailed, miles should be getting redeposited within 24 hrs. If you'd like to send me a PM with your OnePass number, I'll make sure this is the case for you.