Vgrove, showing the smile and being NICE and
PATIENT has helped me get an occassional upgrade or extra perk in the past. I think I mentioned it before... we should always try to be nice.

It's the practical side of me that has to have the certificates and information at hand
as the co-back-up plan.

Luck can also help too!

As for double upgrades... I never thought they were possible. And I don't expect them.
If I can get into a comfortable seat that's my reward! CATMAN