If you ran a company or its travel policy, would you set up some sort of training for newbie or occasional travelers who are assigned business travel?
http://www.flyertalk.com/forum/showthread.php?t=713324 describes a situation where some traveling employees made a bunch of rookie mistakes (connecting through ORD, checking baggage, not pushing for a better rebooking after misconnecting, etc.), ending with the supervisor's rant against the airline for the (predictable) disaster.
It seems that at least some of the problems could have been avoided if the employees had been briefed on how to avoid travel problems. For example, they would not have misconnected if they had chosen a non-stop flight. Or reduced the risk of misconnection if they had chosen some other connection instead of ORD. And not lost their baggage if they did not check it. And perhaps gotten a better flight to their destination (instead of the one that got cancelled) if they had pressed harder for alternate airline flights and/or called their company travel agent.
Good points - we are in the process of working out a travel policy which will make travel enjoyable (or at least bearable) for staff, ensure productivity and not bankrupt the company. I'm appreciating the responses so far.