Originally Posted by
Shareholder
Once more whoever is in charge of this aspect of inflight just doesn't get it, or doesn't care about the inflight custmer experience!
Same here - not even a nice PFO letter...
However - the total opposite with Arjun at En Route. Always a quick reply and they even used my 1939 Trans Canada Airlines timetable and map in the April 2007 issue. There will very likely be more to come out of my collection.