FlyerTalk Forums - View Single Post - UA reservations :, "we can cross reference your two PNR's but can not link them."
Old Jul 21, 2007 | 11:57 pm
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KVS
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Originally Posted by SAT Lawyer
Assuming writetorich misconnects due to a delay associated with the separate JFK-SFO itinerary, wouldn't UA be obligated under IATA rules, as both the forwarding member and the receiving carrier, to re-accommodate him "without additional cost to the passenger"?
Unless the entire journey is on the same ticket (or a set of conjunction tickets), there will be multiple and separate contracts of carriage. In order for UA to become a forwarding/receiving carrier, there first needs to be a flight connection from/to an UA flight. With separate contracts of carriage there will be, by definition, no such connection.

Having said that, taking into the account the human/customer service factor, UA employees are likely to be more sympathetic to someone, who misses their flight, because of a delay of another UA flight (as opposed to a delay of an OAL flight).
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