You sound angry, and I would be too after such an experience. That being said, did you expect the TW flight out of Champaign to wait for you? They only have a few people at that station, so as you said, those few people have to do everything.

Think of what's going on at TW this way: the company is in mourning. Give 'em a little slack (ok, a lot of slack: no excuse for lost luggage). Perhaps write a letter to your local agent saying, "I have been a preffered customer for so long, and it hurts me to see what is happening with the airline. I can only immagine how you are feeling as well."

[This message has been edited by zrs70 (edited 02-12-2001).]