This past week on TWA has had to be one of the worst I ever experienced. It started Monday on a short flight from STL to Champaign,IL. My bags were lost and I had to wait 30 minutes before anyone showed up to process a claim. Since it is such a small airport,the people at the check-in desk do everything. Once my flight landed, they stay at the gate and boarded the flight for the turn around flight. I had to wait until the flight took off to report my lost bag. On the return to STL, my flight was delayed an hour. Friday I flew from STL to Tampa. My flight was delayed 1 1/2 hours and again my bags lost. I flew first class and had my bags tagged accordingly, but no luck. Two trip in one week and bags lost both times on direct flights. I had a tee time on Sat morning at 7:30am and I was told my bags would be delivered by 5:00am to my hotel since a flight did arrive around 2:00am. No luck! I actually had to drive the 1 1/4 hours to pick up my bags myself. I got alot of lip from the TWA people as well. It seems to me that just don't care anymore. So much for being a preferred flier.