FlyerTalk Forums - View Single Post - US' Call Center Performance Dropping Even or Better?
Old Jul 19, 2007, 7:27 pm
  #6  
me4yankees
 
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Telephone Reservations
Charman's has gone downhill. I try NOT to call. I get better results from the online chat reps. The last time I called the CP line was to hold a reservation that I was purchasing with vouchers. When I got to the airport, the agents had to call the their Help Line to ticket it. The CP agent had not properly reserved it for voucher redemption.
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