Kevin, if you dial the 1 800 2 FLY AWA and select 4, then 1 you will get someone from RNO or PHX Rez I'd say 99.9% of the time. I like call my Elite #, but every now and then I dial the HP # especially when it comes to 99$ companion certs.
Edited to say: I would love to try the UK line once, where warbo is located at. Does anyone know a way to get to the Liverpool center or is it just for Europe calls only(I have Skype so I could care less...)?