We are using the FF miles for two free tickets on TWA (for me and my daughter). We had to get them 50 weeks before the flight (that is when they open it up). I do know that we have had problems with getting them, but managed (and had to talk to several managers). Try 11 months before you travel date, and see if you have any luck. If not, then it is time to yell - because there should be something...