I got a flat tire tonight in Minneapolis. I was able to pull into a parking garage at my destination, at which point I phoned Roadside Assistance.

The Roadside Assistance was pretty disappointing. They take awhile to answer your call, and then they only transfer you to somewhere fairly local. Nevertheless, the person who I spoke to insisted I give more than the intersection of the parking garage. She wanted a street address. I told her the local service provider would be able to figure it out. She finally relented, took my info, and said someone would call me back.

About 20-30 minutes later, I received an automated call giving me info about who would provide service, including their phone number. I was in a noisy restaurant, and couldn't make out the phone number. The automated call gave no option to repeat the message. It just disconnected.

Another 20 or so minutes later, I got another automated call, but this one included even less info.

Finally, I got a call from a human who told me that there was a parade in the area, and so they couldn't get there anytime soon. Well, I didn't see any parade, but by that point, I told them to just forget about it.

Now this was not a big deal because it was simply a flat tire, and I was able to drive to a safe location. After dinner, I just changed the tire myself in 10-15 minutes. But it gives me little confidence in the quality of Roadside Assistance should I ever really need it in an emergency.

Has anyone else had experience with Avis Roadside Assistance?

Also, what should I expect upon returning the car tomorrow. I will tell them about the flat tire and that the spare is on the car. I assume they don't need me to do any paperwork or such, right?