Originally Posted by
trekkie
the property is franchised. But in terms of management, there are mainly 3 people in charge, I wont reveal anythign furtehr than that. As for the At&T issue, i cannot help but feel the op must have contributed somehow to the situation. The hotel has existed for donkey years and has been using At&T for ages. It is true that in terms of customer satisfaction, it ranks quite low esp with the towers concept(a sore issue) but its actually quite ok and isnt as expensive as the Four seasons. Even with corporate rates, the prevailing rate at Four seasons is 4000HKD.
Correspondence received from the hotel today -
Hotel is in fact operated by Sheraton. Hotel has in fact changed their LD supplier from AT&T to this alternate LD supplier and programmed their desksets to dial all " calling card " calls as collect calls although their supplier charges them as " calling card " calls. Their supplier not surprisingly denies answering as AT&T ( I heard it twice ). They are correcting their speed dial labeling.
As compensation for my trouble I am awaiting an insignificant credit to post for the cost of my calls.
There is an ongoing investigation by our LD supplier.
I am a little underwhelmed that this property would seek income through this method and by their compensation. It just has a very cheesy feel to it.