I've had some similar issues with my new Citi HH card: For reference, it's at (http://www.flyertalk.com/forum/showt...+than+expected).

What I should have done was to call Citi and apply via phone and verify the rewards as I was applying while documenting the phone call. It took me two months of multiple phone calls and letters to the Citi CS Dept. to get the rewards figured out - now we'll see if any points will post.

Based on this, the AmEx card has been a painless breeze - everything posted on time and correctly. Good luck!!!