Originally Posted by
idainc
First update -
Complaint filed through Starwood Customer Relations wen tto hotel and response from hotel was totally off the mark.
Does anyone have an email address / name of general manager of this property and know if it is company owned or a franchisee ?
It would be interesting to see the hotel's response. Could you please post it after erasing references to individuals etc. That would help us understand the issue from the hotel's side a little better.