Originally Posted by SFW13

Sorry if there is an answer to this somewhere. But search seems not to be working and I'm so incandescent with rage that I can barely type.

Booked, this morning, using points and Amex voucher, two seats in F for me and my wife to travel to J'burg and back from Cape Town in November. So far so good.

Flight was wide open and was delighted to see that Row 1 was available for both flights. But agent told me that while she could seat me, as a Gold, in row 1, she could not seat my wife. I queried this. "Seating policy Sir, nothing I can do"

I eventually managed to speak to a supervisor who said there was nothing to be done. That was the way it was. "There was a queue of golds waiting for those seats" - clearly nonsense as the cabin is wide open.

So now I'm really, really cross. I've put £100,000 business through BA in the past twelve months. I'm sitting at 2,600 tier points five months into my membership year. And the one time I try and redeem my miles and do something nice, I hit this kind of inflexibility.

Advice please. Do I just shut up and accept the fact that rules are rules, and my wife isn't worth anything to BA. Or does someone want to suggest a way I might escalate this to register to BA the point that this kind of petty inflexibility makes a loyal customer so angry that they will in future take big chunks of their business elsewhere.

Cheers.