Hopelessly lame!!!! Here is the email I sent ORBITZ earlier today about the change I wanted to make, and their reply. (Where are these idiots located, and who works in their call centres?)


Original Message Follows:
------------------------
I have now contacted your phone agents twice in regards to this matter to little avail.

I hold a business class ticket between SFO-SYD-AKL-SYD-SFO, Orbitz ref XXXXXXXXXXXXXXXXXXXXXXXXXX.

Several weeks ago, I was advised of a sked change in the times of my United flight from SYD-SFO by one hour. This change meant that I can now take a later flight between AKL-SYD and still have a legal connection of 1h45m at SYD.

Furthermore, my original flight from AKL-SYD on NZ was changed from NZ103 to NZ703, and the aircraft from a B763 to an A320. There was no change in the departure or arrival times (9a arriving 10:30a). This flight operates with a modified business class cabin and more restrictive seating from the original aircraft selected. (Also, the
assigned seat 4F on my Orbitz confirmation is actually the first row of economy, not in business at all.)

I have been attempting to change from this flight to NZ119 on the same day (January 1st), a B763 that departs AKL at 1p and arrives at 2:30p, giving me enough time to connect to my UA870 at 4:15p.

As this is a business class ticket, and two sked changes resulting from the downgrading of aircraft and change of flight times, means there should be no charge for making this change, nor even a need to reissue the ticket.

I hope by writing, something can be done this time.

Thank you for your attention to this mattter,

Shareholder


Orbitz Response Follows:
------------------------
Dear Shareholder,

Thank you for contacting Orbitz.

In reviewing our reservation system and your account under the e-mail
address '[email protected]', we show that you have a confirmed flight reservation titled 'Auckland 12/25/07' with Orbitz Record Locator
XXXXXXXXXXXXXXXXXXXXXXXXX

Also, we show that there are schedule changes in your itinerary.

Schedule changes are determined by the airlines. Orbitz does not make
these changes. Orbitz only monitors your reservations throughout your
journey and makes every effort to alert you when the airline makes a
schedule change.

It is important that you review the corresponding schedule-change alerts
from Orbitz to ensure they are acceptable. If the time changes are not
acceptable and cause problems for your trip, please contact Orbitz
Customer Service at (888) 656-4546.

When a schedule change occurs to a paper ticket, the tickets are
exchanged when you check in for your flight. You will need to check in
at the ticket counter on your day of travel to process the transaction.

We value you as a customer and look forward to serving you again in the
future.

Sincerely,

Xxxxxxxx
OrbitzTLC
www.Orbitz.com

Orbitz - The faster, easier way to find the trip you want.



I give up! Since the return NZ flight I want is a 763 I am sure there will still be lots of open C seats when I get to AKL and I can have them make the change at the airport!