Doe! These puns are starting to get my goat... ewe should really stop this bull before ewe start looking sheepish.

But yes, United does seem to fawn over and cow-tow to its 1K and GS members, as IMHO they should. That doesn't mean the status-less cattle should be treated with rudeness, disdain, dishonesty, or disrespect... everyone, GMs included, deserves good, personable customer service, no matter what their status. UA can't keep passing the buck on that one - it's their responsibility and duty to ensure that customer service is a priority and all members, regardless of status, are treated as human beings. But in terms of perks, priority, privileges, and special treatment, the 1Ks and GS should (and do) receive precedence.

But given the number of posts on this forum lambasting UA on their poor treatment of GMs, I think we're really just beating a dead horse. Let's not kid ourselves here - the corporate culture has to change from the top down, not the bottom up.

(Did I ram enough of these puns into this post?)