FlyerTalk Forums - View Single Post - My treatment in PHL as a "non-status" customer
Old Jul 15, 2007 | 1:56 pm
  #99  
plat
 
Join Date: Jan 2005
Location: NYC
Programs: AA Exec PLT; Marriott PLAT
Posts: 1,120
she was lying or she didn't know the rules and didn't understand how the computer sorts the lists. you'd be behind those people you refer to. is it possible that agents are breaking rules, yes i suppose so, but that's not what people on here are advocating.


Originally Posted by robb
Yeah, let's be clear about my "guilt".
when I specifically gave the agent the example of me avoiding a slight inconvenience vs. a two-day refugee trying to get home, she cheerfully explained that that the refugee could pound sand.
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