Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Pretty Bad Service
My friend and I were booked into the Sheraton Sofia Hotel Balkan for two nights, but we left after the first night. The service at this hotel was cold and impersonal. The beds were nice, and the tile and marble in the bathrooms were good, but other than that, this is really an average Sheraton hotel, and is certainly not up to Luxury Collection standards. Requests were answered with a curt response (and sometimes the operator would hang up on the caller after answering a query). Apparently there was butler service, but I don't know where or what the butler does. The Executive Lounge is tiny and on the second floor (while Executive Rooms are on 5). The breakfast was very bland. Overall, This is a mediocre hotel and I will not return.