FlyerTalk Forums - View Single Post - On crutches - what help to expect at airport?
Old Jul 11, 2007 | 10:09 pm
  #1  
thmilin
 
Join Date: Jul 2007
Location: SJC
Programs: UA Premier, SPG Gold, Marriot Silver
Posts: 15
Exclamation On crutches - what help to expect at airport?

I broke my foot while travelling and am now trying to prepare for a required multicity business trip, all of which will be spent on my own.

I bought UA FC tix for July 17/21, LAX - MIA - SFO. SFO is my home airport, and someone will be there to help me with bags/transportation. Each segment has a stopover in Chicago.

But I'm in LA now on my own. I asked for wheelchair assistance with my reservation, but am not sure what help to ask for/expect as this is my first time as a disabled traveller.

Questions:

- If I arrive curbside with luggage, will the skycap assist me with my luggage/the line/calling for my wheelchair request when I check in?

- Will the wheelchair assist take me to security where i'll go through the screening like everyone else, but i'll still get to stay in the wheelchair?

- After screening, will the assist take me to the boarding area and require me to leave the chair and wait til FC/preboarding, requiring that I get myself down to the plane and on it?

Or can I stay in the chair up to the plane entrance and then assist myself on board (with my crutches)? I don't think I can manage the gangway, especially if it's inclined, but I can def manage getting onto the plane and into my seat if there's no stairs involved.

- I will check in a suitase, a duffel bag, and will carry on my crutches/wallet/laptop bag. Will an FA help me stow/later retrieve my carryon and crutches?

- When I land for the stopover, I expect I'll get wheelchair/trolley transport to my next departure gate. Same question - will I get taken, dropped off, and have to get myself down the gangway onto the plane or can I get wheelchaired right to the plane entrance?

- If I land in MIA late at night (11 pm) will the wheelchair assist take me down to baggage claim and then I have to manage getting my luggage off the conveyor and out to a taxi?

Or, is there someone who will help/who I can ask for assistance with my luggage and getting a taxi so I don't have to leave my luggage unattended?

Thanks very much for your help/advice!
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