Originally Posted by Emma65

Star by TURNING OFF RESTORE! If you go back the virus is till present. You won't remove it that way.

So TURN OFF RESTORE!

Then download a trial of an antivirus software that you plan to eventually purchase. Burn that on a disk as well so you have a back up.

Close browser and mail and anything you can think of.

Install antivirus. Run the updated and run a complete check of your system. Go away and have lunch/coffee and come back to see the results. If anything is moved to quarantine - delete.

Then go to symantec.com and download (for free) every concievable virus removal tool you can find. Burn them on a disk.

Get your computer OFF LINE so it is not connected to the internet anymore.

Run ALL of the removal tools (even if you have a tool for a virus that didn't get flagged) one after another.

Run your antivirus software and see if it finds anything. If it does - see if you have the tool for it and run it again. If not - go online and find the removal tool.

If you go about it as above you will not have to do a complete install. However - Once your system is cleaned I'd recommend you back up your files, format the hard drive and reinstall everything including the antivirus.

Also make sure your firewall is activated and get anti spyware while your at it. Including pop-up blockers.

This is what I used to do when I was working for a small ISP and servicing client computers.

Just note that for removal tools to efficiently work RESTORE MUST BE TURNED OFF!!

Then leave it off. Restore is evil. It is much better to get a good back up software/workflow and stick with that than using restore.

Remember - Restore is EVIL!

:-)