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Old Jul 10, 2007 | 9:52 am
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RichMSN
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Lost / delayed luggage question

I have received surprise compensation miles for something as innocuous as a 2 hour delay. I hate looking like a greedy SOB, so I'd like your opinion.

Sunday I arrived in BRS at 10:15AM. Monday, my suitcase was delivered to my hotel at 3PM. This is the second time that my bag has been lost on a connection through AMS in the past three years, BTW.

I sent a TTU, expressing my disappointment at the inconvenience I suffered. I had to go purchase toiletries and spent a day worrying I would have to purchase some business attire before my meeting today. Further, I ended up wearing the same comfy travel clothes on Saturday, Sunday, and Monday until my luggage arrived.

I got a form response that I can boil down to: "It happens. We're sorry."

Would you expect some compensation in the form of miles, etc.? Thing is, I've never asked for compensation in a situation like this, but have received it sometimes (like the 11.5K WP miles I received due to a 2 hour SEA-OGG delay in 2005).

I just hope this doesn't happen again next month. I have a Monday meeting that time and buying clothes after arriving in Somerset on a Sunday afternoon doesn't sound too appealing. Maybe I'll come with a small carry-on, although it would be inconvenient to deal with.
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