Originally Posted by
NW scoop
This is clearly an inappropriate response on our supervisor's part. In January/February of each year, I travel to each reservation center that handles Elite member call volume to highlight the value of our Elite customers. This type of comment is very disturbing and will be addressed. Thank you for bringing this to our attention. We may be contacting you in the future to follow-up or get additional information from you regarding this situation. thezipper has already forwarded additional information.
NW scoop
Thanks Scoop. I know this is not the level of service that NWA strives to provide, and also from my own experience I know this as well.
Please feel free to have anyone internally reach out to me regarding this as you mentioned thezipper provided my contact info.