Outstanding! ^

I never get the opportunity to get dissed like that on the airlines I'm "preferred" on (US and Delta) though I did get it a couple of times on United (including having one lovely guy at Kennedy tell me to "go **** myself" years ago when I asked him what he'd have me do after I'd been stranded by a United scheduling screwup).

I envy you -- I would have had a catty comeback to the nasty employee within nanoseconds. But I never get such opportunities!

I suspect there's no timeline on the improved food. My *suspicion* based on some better-than-expected trips the last few times I've flown US is that they've decided to fix all the basics first, such as luggage, before then implementing the improvements as announced.

And I suspect it's going to be a long, slow, agonizing slog through the swamps of despair for US's long-suffering FFs.

But we wouldn't have it any other way, right?