Good evening all,

Now that I have had a moment to cool down I thought I would ask for advice from the board.

While attempting to book 2 tickets this evening routing MSP-TPA for the 30th of this month returning 5 August, and using 30K miles to secure each ticket in FC both ways, NWA.COM gave me a fare of something like $33x.xx per ticket plus the 30K miles per. I was attempting to also use a credit voucher from an unused ticket from May but the site won't let you use miles to upgrade and a credit so I had to call in to the NWA.COM support group for assistance. After 45 minutes on the phone with this guy he xfered me to RES who quoted me now $43x.xx plus the miles to UP. $100 more that what I had. He told me that was all he could do despite me telling him that I had something different. I then tried to reprice it out on my end and got $10xx.xx and 20K miles to upgrade. Clearly something was wrong so I asked for a sup.

He put me through, after another 10 minutes of hold, to a Seattle sup who started out for the most part pleasant but went downhill very fast. I explained the entire situation to her and her response to me was to all but call me a liar as it pertained to the fare I was telling her I saw. When I mentioned that I have been a loyal elite member every year for the past 12 and that I am not a once a year flyer and know how fares work she responded with, and I quote, "I am sick and tired of people like you, silver elite members, calling in and demanding lower fares than what we quote, badgering the reservations people to offer you something lower, do you think we would not offer you a lower fare if one was available?" I was absolutely speechless after that. She asked me if I wanted her to book the ticket or another ticket and my response was no. I thanked her for being so ever helpful and pleasant and hung up, informing her that I would be calling customer service in the morning.

Has anyone ever experienced something like this from res, let alone a sup in res? I am sparing you all some additional comments she made to me as it will sound like embellishment or that I am flaming NW, which I am not.

I am normally one of the first people to defend NW, but this was way over the top tonight.

Again, please let me know what you would do in my shoes at this point.

Thanks.