Did anyone else have service problems with Hertz at DCA today? I had a reservation for 11:00, showed up at the Gold booth about 11:10 and found a large line and my name not on the board. The line grew while it barely moved, I finally left at 11:45 without a car or ever reaching the counter. I counted 25 unhappy gold customers waiting to get into the tiny gold booth when I left to take the Metro.
Phone calls to Hertz were no help, they said they couldn't reach the location on the phone although there four employees plainly visible inside the booth.

Not a very good example of customer service to a President's Circle customer.

I'm going to go back tonight to try to get my car, Customer Service on the phone is very nice but the airport location is still unreachable. The Emerald Aisle is looking better and better.