Join Date: Dec 2005
Location: Bogota, Colombia
Programs: AA EXP, UA *S, Hyatt DIA, *W/IC Plat, HH Gold, A3 *G, Sixt Plat
Posts: 1,218
True, goalie, but I think the situation started going downhill quickly when the lounge dragon mentioned calling security. Totally unnecessary, and the situation could have been resolved by her simply reading the paper lucky brought with the rules printed out.
Not reading it, IMO, tells me she didn't want to deal with providing any type of customer service and just wanted to get this young-looking 1K frequent flyer out of her face. She probably didn't know that lucky knows more about the UA program than most people at United!