So it appears that Goldpoints got in over their head with the triple points offer and is now looking for ways minimize the damage. However, IMO they are trashing their reputation for a relatively small percentage of the liability. Goldpoints traditionally have been based on the total before discounts (and tax & shipping). And not just with valuemags.

Also, they seem to have granted themselves extra time to deliver the points. If they can't afford to deliver the normal, expected points, they need to be upfront about it. Perhaps they need to ask their parent company, Carlson, for a bailout.

Anyway, they need to find a way to quickly resolve the point descrepancies. Letting us all call customer service and get different responses is not a good way to get the problems under control!