Originally Posted by
acysb87
Always an answer that does not favor the customer .
The BOB ,IMO,is a huge flop.Add 10.00+ to the ticket price and put the catered meals back on flights
...and lose the customers to Westjet, as they will book the lowest fare, either through their TA, or online.
Let's face it. The key differentiator in choosing an airline, for most people, is price, and price alone. They may well then complain that they don't have this or that amenity, but price does it.
Simon